TEAM SPEED TRAINING AGREEMENT – TERMS & CONDITIONS
By purchasing any Team Speed training package, class, or membership, you (the purchaser or participant) agree to the following Terms & Conditions. These policies are subject to change at any time. By continuing to use our services, you acknowledge and agree to any updates. While Team Speed will make an effort to notify customers of significant changes, it is your responsibility to stay informed and review our most current policies.
MEDIA RELEASE
By participating in any Team Speed class or session, you grant permission for Team Speed to capture and use photos and video footage of you (or your child, if applicable) for marketing and promotional purposes. This content may be used in social media, print materials, or on our website. You will not be compensated for such use.
REFUND POLICY
All purchases are final sale. No refunds are issued for any training package, class, or membership — regardless of attendance. At its sole discretion, Team Speed may offer store credit for future purchases. If your assigned coach or trainer becomes unavailable, you will be reassigned to another qualified coach.
CANCELLATION & RESCHEDULE POLICY
To cancel or reschedule a private session, you must provide at least 24 hours’ notice. If less than 24 hours’ notice is given, the session will be forfeited without refund or credit.
For group sessions or teams of 6 or more, at least 48 hours’ notice is required for cancellation or rescheduling.
Exceptions:
If you experience an emergency or circumstances beyond your control, please contact us or your coach as soon as possible. Exceptions may be granted on a case-by-case basis at Team Speed’s sole discretion. However, if cancellation notice is received less than 2 hours prior to your session, the session will be forfeited with no refund or credit under any circumstance.
We appreciate your respect for our coaches’ time and scheduling.
UPGRADE POLICY
Customers may upgrade a training package or apply a drop-in class fee to a larger purchase within 7 days of the original transaction. Only one drop-in fee or upgrade is applicable per transaction. After 7 days, the original amount paid cannot be credited toward a new purchase.
BILLING POLICY
Team Speed uses an automated billing system. We are unable to pause, skip, or shift billing dates. If you sign up for a monthly payment plan, you will be charged automatically every 30 days. For pay-in-full options, you will be charged once at the time of purchase.
In the case of a failed monthly payment, our system will attempt to charge your payment method again after 3, 7, and 14 days. If your payment is still unsuccessful after 14 days and we have not heard from you, you will not be allowed to train until payment is made. After 30 days past due, your account may be closed, and any reinstated package or membership will be billed at current rates.
Private training clients with unpaid sessions will incur a $10 late fee for every 30-day period the payment remains outstanding.
PRIVATE TRAINING PAYMENT PLAN POLICY
Some private training packages are eligible for monthly installment plans. By selecting a payment plan, you agree that your payment method will be securely stored on file and automatically charged on the installment schedule.
If you need to update your card on file, you may do so by logging into your Momence account or by calling us directly at 303-779-3640. It is your responsibility to ensure your payment method remains valid throughout the duration of your plan.
PACKAGE EXPIRATION POLICY
All training packages have expiration dates that are strictly enforced. To continue using a package after its expiration date, clients may request an extension.
Extensions must be requested in writing by emailing info@teamspeedco.com at least 30 days prior to the package expiration date. If approved, a fee of $50 per additional month will be charged for the extension.
Extensions are granted at Team Speed’s sole discretion and are based on availability, scheduling, and prior communication. Once a package has expired and no extension has been approved in advance, it will no longer be eligible for refund, credit, or future use.
MEMBERSHIP FREEZE POLICY
Unlimited Memberships may be frozen for up to 90 days for injury or unforeseen personal circumstances. To request a freeze, email info@teamspeedco.com. The freeze will begin on the date your request is received. Your membership will resume either on your return date or at the end of the 90-day period — whichever is sooner. If you are unable to return within 90 days, your membership may be canceled, and you will need to re-enroll at the current rate.
AUTO-RENEWING MEMBERSHIPS – CANCELLATION POLICY (FTC COMPLIANT)
If you are enrolled in an auto-renewing membership without a contract term, you may cancel at any time by doing either of the following:
Logging into your Momence account and navigating to your membership settings.
Emailing info@teamspeedco.com with your cancellation request.
To avoid being charged for the next billing cycle, cancellation requests must be submitted at least two (2) business days before your next scheduled billing date. If notice is not provided within that timeframe, the next payment will process as scheduled and your cancellation will take effect after that billing period.
By enrolling in an auto-renewing membership, you agree to these cancellation terms and authorize recurring charges until cancellation is properly submitted.